Accessibility Policies

CLS Lexi-tech (the “Company”) is committed to meeting the accessibility needs of people with disabilities in a timely manner and meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005.

Availability of Accessibility Documents
The Company’s Accessibility Policy and Accessibility Standards for Customer Service Policy (which includes the Company’s policies on the use of service animals and support persons, temporary disruptions, feedback and customer service training) are also publicly available for review, upon request.

Availability and Format of Documents and Information
The Company will, upon request, provide or arrange for accessible formats and communication support for persons with disabilities, in a timely manner that takes into account the person’s accessibility needs due to a disability, at no additional cost. The Company will consult with a person making such a request to determine their accessibility needs and the appropriate supports or formats.

Feedback Process
The Company provides customers with the opportunity to communicate feedback on service provided to persons with disabilities. The Company’s feedback processes can be accessed with accessible formats and communication supports, upon request.

Accommodations in Recruitment
Accommodations are available for applicants with disabilities in the Company’s recruitment processes.

If you are interested in obtaining a complete copy of our Accessibility Policy or our Accessibility Standards for Customer Service Policy, please do not hesitate to hesitate to contact us.

Feedback regarding the way the Company provides services to persons with disabilities and feedback about the feedback process itself can be made through the website, by telephone, through email, or by other means as required.

Feedback by telephone, mail or through email should be directed to:

Robin Ayoub
VP & GM, Canada and Business Services
t/w. 647.243.8313